when will my credit card be charged?

your credit card will be charge at the time of purchase.

will i be charged sales tax?
we ship orders from Chicago, IL. and are required by law to charge sales tax on all orders shipping within the state of Illinois.

why won't my credit card process?
there are a many reasons why your credit card may fail to process. your card information may have been entered incorrectly, the address associated with the card does not match the bank's information on file, the card may have expired or reached its limit, or an error may have occurred with the credit card processing system. if you continue to have problems, please contact us at info@greenlinepetsupply.

what if the coupon code will not work?
if the coupon code you entered did not work, please check if the code was entered correctly and that your order qualifies for the promotion. the codes are not case sensitive. in addition, be sure to click the apply button. coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has been processed. if you need additional help, contact us at info@greenlinepetsupply.

what forms of payment do you accept?
we accept visa, mastercard, american express, discover, jcb, diner's club, apple pay, amazon pay, google pay, shop pay and paypal. we do not accept money orders or checks.

need more help?
contact us at info@greenlinepetsupply.


where is the LOOP made?
the LOOP is 100% made in the usa! the components are sourced within the midwest. from the packaging, to the brass inserts, we source from our neighbors.

does the LOOP slide down the leash?
the LOOP naturally stays in place when looped through both ends of the leash, especially when there is a dog at the other end.

will the LOOP attach to a retractable leash?
the LOOP does not attach to a retractable leash. it works well on flat and rope leashes that do not have large hardware.

Banner Bags

where do you get the festival banner material?
the banners are collected from Chicago area organizations. we have partnerships with neighborhood organizations, park districts and event companies. they are then washed and sanitized, cut, and sewn in our Chicago warehouse.

GreenLine Biodegradable Poop Bags

where are the poop bags made?
the poop bags are made in China and the packaging is made in the USA. the final product is assembled in Chicago.

are the poop bags biodegradable?
not all poop bags are created equal. Learn more at The Poop Bag Dilemma.

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