Your credit card will be charge at the time of purchase.

We ship orders from Chicago, IL. And are required by law to charge sales tax on all orders shipping within the state of Illinois.

There are many reasons why your credit card may fail to process. Your card information may have been entered incorrectly, the address associated with the card does not match the bank's information on file, the card may have expired or reached its limit, or an error may have occurred with the credit card processing system. If you continue to have problems, please contact us.

If the coupon code you entered did not work, please check if the code was entered correctly and that your order qualifies for the promotion. The codes are not case sensitive. In addition, be sure to click the apply button. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has been processed. If you need additional help, contact us.

We accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Apple Pay, Amazon Pay, Google Pay, Shop Pay and Paypal. We do not accept money orders or checks.

The LOOP is 100% Made in the USA! The components are sourced within the Midwest. From the packaging, to the brass inserts, we source from our neighbors.

The LOOP naturally stays in place when looped through both ends of the leash, especially when there is a dog at the other end.

The LOOP does not attach to a retractable leash. It works well on flat and rope leashes that do not have large hardware.

The banners are collected from Chicago area organizations. We have partnerships with neighborhood organizations, park districts and event companies. They are then washed and sanitized, cut, and sewn in our Chicago warehouse.

The poop bags are Made in China and the packaging is Made in the USA. The final product is assembled in Chicago.